Drive-Thru Equipment Support - Avio Technologies

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Get drive-thru equipment support here. Everything you need to install, set up, and troubleshoot your Avio Drive-Thru kit — quick guides and setup walkthroughs for every kit and accessory, answers to common questions, and our warranty and returns policies, all in one place. Can’t find what you’re looking for? Call a product specialist at 800-886-5607 ext. 2. For hands-on drive-thru equipment support, browse the guides below or explore our full product lineup.

Avio drive-thru layout showing a menu board post, a wireless headset, a touchscreen console, a driver-facing monitor, and a camera/intercom unit.

How To Design A Successful Drive-Thru Layout

Speaker Post, Menu Board and Awning Layout

Avio Starter Kit components: a brushed metal speaker post, two wireless headsets, and a silver master station console.

Drive-Thru Starter Kit

Menu Board

Drive-Thru Starter Kit #2

Vehicle Detector System

Vehicle Detector Setup Guide

Avio Standard Kit components: a speaker post, two wireless headsets, a touchscreen console with gooseneck mic, and accessory icons.

Drive-Thru Standard Kit

Frequently Asked Questions

How do I place an order?

Search for the item you wish to buy.
Tap the “Add to Cart” button.
Once you’re done, click the cart icon at the top right of the page to view your items.
Select the items on cart you wish to order.
Click “Proceed to Check out” to confirmed.
Select your preferred payment method.
Make sure that your order and billing details are correct before proceeding to “Place Order”.
A confirmation text/email will appear once your order has been successfully placed.

How much is the Shipping Fee?

Avio Technologies uses UPS for orders within the continental United States, and for international orders. Shipping rates will be calculated by UPS calculator at the check out.

Ordered placed before 2:00PM Central Time during work days will be shipped out in the same day.

How long will the delivery take?

The delivery time will depend on the UPS shipping method you selected.

Orders placed before 2:00PM Central Time during work days will be shipped out in the same day.

How can I track my parcel?

You will receive an automated email containing your parcel’s tracking information when shipment has been made.

You can also track your parcel with your order number via ORDER TRACKER located at the bottom of the page, under INFORMATION

Do the Drive-Thru Kits have a warranty?

Yes, all Drive-Thru Intercom Kits have a one-year warranty.

Where should the speaker be installed?

Speaker should be installed:

Approximately 4-ft up from ground.
Within 3-ft between speaker and the driver.

Note: If your menu board is more than 3-ft from the driver, do not mount speaker to menu board. Use a speaker post.

My speaker location requires longer wires. What to do?

For Kit 1 and Kit 2: Most customers found the included 60-ft Avio-engineered wires are adequate. However, in case you need additional 30-ft or 60-ft Avio-engineered extension wires, please visit www.avio-tech.com.

In the rare case that your speaker location requires longer than 120-ft wires, please contact Avio Technologies Tech Support for more instructions.

For Kit 3: A 10-ft of Cat 5 cable is included for pre-installation system testing. Use your own Cat 5 cable that meets your length requirements, up to 250-ft, for your site.

I am replacing an old intercom. What do you recommend?

Take advantage of your current installed wires. Our Avio Wiring Retrofit Adaptors Kit’ can convert existing wires and will make your installation much easier at a minimum cost.

Visit www.avio-tech.com.

I cannot hear customers, and/or customers cannot hear me. Why?

Please check these possible installation errors, step by step:

*Step 1*：	Error:	Wrong port is used.
	Solution:	Ensure 3.5mm speaker wire is plugged into “OUT” port on the back of master station. (Not “MIC”, which is used for recording conversation with optional equipment.)
*Step 2:*	Error:	3.5mm plugs are not plugged-in completely at master station and speaker.
	Solution:	Check all the plugs.
*Step 3:*	Error:	Extension wires are disconnected during wire installation through conduit.
	Solution:	Tape 3.5mm male end to female end before pulling wires through conduit. Prevent rain and excessive moisture.
*Step 4:*	Error:	Speaker is installed too far from customers, too low from ground.
	Solution:	Please see page 1 for proper speaker location.
*Step 5:*	Error:	Headset is not paired properly to master station.
	Solution:	Please refer to “Quick Start”. Pairing process is not complete until pairing confirmation announcement is heard over headset.
*Step 6:*	Error:	Volume Control on master station is turned off.
	Solution:	Turn the volume knob clockwise to max.
*Step 7*：	Error:	MIC1 Push Button on master station is turned off.
	Solution:	Ensure indicator light above MIC1 button is on.
*Step 8:*	Error:	Mute function on headset is accidentally selected.
	Solution:	Refer to “Quick Start”to unmute headset.
*Step 9:*	Error:	SmartSpeaker^® privacy feature is activated.
	Solution:	SmartSpeaker^® will automatically turn to mute mode 45 second after the previous customer leaves, until the built-in sensor detects the next customer. During testing, have a second person stand in front of speaker to unmute speaker.

Can I return/refund my product?

For more information about the returns and refund, please refer to the Returns Policy section. Thank you.

Return & Refund Policy

How long do I have to return an item?

All returns must receive a Return Material Authorization (RMA) number and the return shipment must be made within 30 days of Purchase.

How do I get a Return Material Authorization (RMA) number?

Call (800) 886-5607 ext. 3 to get your RMA number. Please complete and print the RMA Request Form, which can be downloaded at www.huafone.com/rma, and include the form in your return package.

We are open Monday through Friday from 9 a.m. – 4:00 p.m. EST.

You’ll need your order number, full name, address, phone number, email address, and the reason for the return.

What items are returnable for refunds?

New or Unused Items

Pre-approved returns must be in their original condition – with all original components.
Returned parts cannot be disassembled, painted, mounted or damaged due to incorrect or attempted installation.
All items must be repackaged in their original, undamaged packaging.
Installed, plugged in, or unsealed electrical parts or components are not refundable.

Is there a restocking fee?

Returned parts are subject to a 15% restocking.

How do I package my return?

All items must be repackaged in their original, undamaged packaging.

Parts must be in their original condition – with all original components. The part cannot be disassembled, painted, mounted or damaged due to incorrect or attempted installation.

You must include your RMA Form with Authorization Number.

Who is financially responsible for return shipping charges?

You are responsible for all return shipping charges.

When will I receive my refund?

If your returned is approved, you should receive your credit within 15 days of the date we receive the return at our warehouse.

Credit will be applied to the same credit card or account used for the purchase.

Warranty Policy

Product Warranty

Avio Technologies warrants that its drive thru product line will be free from defects in material and manufacture for the period indicated below from the date of shipment to purchaser by Avio Technologies or its authorized dealer. If the Avio Technologies product does not conform to this warranty, the sole and exclusive remedy is, at Avio Technologies’s option, repair or replacement of the Avio Technologies product or refund of the purchase price. NEITHER AVIO TECHNOLOGIES NOR YOUR RETAIL DEALER OR SELLING DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE PRODUCTS, INCLUDING WITHOUT LIMITATION COMMERCIAL LOSS, INCIDENTAL EXPENSES, LOSS OF TIME, OR INCONVENIENCE. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.

This warranty does not cover:

Repair or replacement of existing cable or wiring
Product failure caused by misuse, abuse, accident or neglect, improper installation or operation, improper storage, or unapproved modifications
Avio Technologies products that are installed or serviced by a non-Avio Technologies authorized party.
Products which have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. Avio Technologies does not offer any warranty for such performance. It is the owner’s responsibility to operate and care for the products in accordance with the instructions and specifications supplied with the products. Repairs resulting from failure to do so are not covered by the Warranty.
Other acts which are not the fault of Avio Technologies.
Specifically exempt from warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, ear hooks, decorative finishes, batteries, and other accessories including all foam products.
The Warranty is invalid if the factory-applied serial number, date code label, and/or product label has been altered or removed from the products.
Non-Avio Technologies products or accessories or any damage to Avio Technologies products caused by such non-Avio Technologies products or accessories.
In no event will Avio Technologies be liable for incidental or consequential damages or the loss of profits arising from the use or inability to use any Avio Technologies products or from accidents or acts of god.
Activities that cause power spikes or similar results can impact the performance and life any electronic devices. These results of situations are not considered a result of any manufacturer’s defects and therefore not covered as part of the Warranty. We do recommend you consider purchasing a quality power conditioning/surge protection unit for your system as well as any other key electronic devices in your stores to help mitigate any risk should such a situation occur.

The Warranty sets forth the extent and limit of Avio Technologies obligations towards the end-user of the products except as modified by applicable Law. AVIO TECHNOLOGIES MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO AVIO TECHNOLOGIES PRODUCTS, EXCEPT AS SPECIFICALLY SET FORTH ABOVE.

Product	WARRANTY PERIOD
Headsets and Base Station	12 months
Top Batteries and Battery Charger	12 months
Speaker, Microphone, Cable	12 months
Consumable items (ear cushions)	Not Warranted
Out of Warranty Repair / Service Parts	6 months

NOTE. The Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above exclusions may not apply to you. The Warranty does not affect your statutory legal rights under your applicable national or local laws.